| Publisher | Siebel Systems | ||
|---|---|---|---|
| Format | 305.9KB PDF | Date added | 04 Sep 2002 |
| Topics | Voice - Data Integration, Customer Support Services | ||
| Downloads | 103 | ||
This paper describes the integration between IXOS-eCONtext for Siebel version 2.0 and Siebel eBusiness Applications 7.x. The IXOS-eCONtext for Siebel solution increases revenue (opportunities) and enhances employee productivity and customer satisfaction by leveraging all enterprise business documents (unstructured information) from diverse sources in the context of the Siebel applications (structured information). The users of the IXOS-eCONtext for Siebel solution has a more comprehensive view of their customers at their fingertips and can provide even better services to their customers.
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