Avaya is a global leader in communication systems, applications, and services that designs, builds, deploys, and manages networks for enterprises world-wide. Growth in the size and complexity of its customers' voice and data networks prompted Avaya to look for a management solution that would support growth and ensure business continuity plus consistently high service levels without increasing the pressure on its IT Operations Support organizations. The company chose HP OpenView. Implemented in less than six months, the global management solution based on HP OpenView has reduced IT costs at Avaya's International Support Operation by over 30 percent while improving the customer experience.
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