The bulk of IT organizations spend a lot of time reacting to problems at the IT infrastructure component level. This prevents them from focusing on proactively monitoring their systems end to end, and from being able to predict and prevent problems before end users are impacted. Designing software with manageability in mind is pivotal in enabling IT managers see the big picture when problems occur and assess the overall impact of a poorly performing server or application. This requires a change in mindset within each software architect, developer, and IT pro that collaborates on implementing an IT system. This paper provides the necessary concepts and guidelines to capture knowledge in management models.
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