| Publisher | Hewlett-Packard | ||
|---|---|---|---|
| Format | Date added | 20 Dec 2006 | |
| Topics | Help Desk, Infrastructure Management, Service Level Management | ||
| Downloads | 43 | ||
The Poste Italiane group offers integrated products and services in the areas of communication, logistics and finance for the whole of Italy. Poste Italiane's productivity is based on a flexible, high-performance IT infrastructure, which is able to support a very high volume of transactions. The company therefore needed to be able to monitor and control the quality of the various services delivered to the group's divisions. The core component of the HP proposal was the HP OpenView suite, which, as an Adaptive Management platform, enables Poste Italiane to use the heterogeneous infrastructure resources present within the company more efficiently, providing a management approach that improves the quality and speed of support, optimising the use of resources.
Did you find this white paper useful?
22 out of 50 users found this white paper useful
Related white papers
Sharp Streamlines Customer and IT Service Desk With Supportworks From Hornbill
In the competitive world of consumer electronics, where products are very similar and margins are slim, after sales service is one of the few differentiators. Determined to retain its competitive...
How One Credit Union Restored Users' Trust in its Help Desk System
When the Addison Avenue Federal Credit Union spun off from its parent company, Hewlett-Packard, in 2002, it needed to build its own IT infrastructure and help desk. Dissatisfied with the...
Magic Service Desk Helps Euler Hermes Standardize Its User Support and Incident Management
Euler Hermes is the world leader in credit insurance and one of the leaders in the bonding and guarantees business. With the acquisition of the German company Hermes by Euler...
VFM Streamlines Specialist Insurance Claims Services With Hornbill's Supportworks
VFM Services specialises in providing fraud management solutions to leading insurers using forensic psychology and conversation management to assess the level of risk within their claims. Hornbill Systems supplied an...
LFV Data Builds Command Center for Proactive Service Control
LFV Data - also known as LFV IT Business Solutions - architects, designs and provides the IT infrastructure on which Luftfartsverket relies. The impact of 9/11 and then the SARS...
How Allied Bakeries Discovered Assyst, the Perfect IT Recipe
Allied Bakeries - one of the country's top EDI (Electronic Data Interchange) users - delivers to 16,000 stores, sometimes twice a day. With computers now an essential ingredient in the...
Denver Health Relies on Blue Coat to Prevent Spyware From Infecting 3,200 PCs
Denver Health, formerly known as Denver General Hospital, is the Rocky Mountain Region's Level 1 academic trauma center, and the safety net hospital for the Denver area. Denver Health relies...
