| Publisher | IBM | ||
|---|---|---|---|
| Format | Date added | 01 Feb 2006 | |
| Topics | Knowledge and Data Management, Customer Support Services, Database Management, Business Intelligence - Data Warehousing, Data Recovery - Security, Sales - Marketing | ||
| Downloads | 100 | ||
IBM WebSphere Customer Center provides the strategic architecture that companies need to solve their enterprise customer management issues and realize the full benefit of their investments in CRM. This white paper provides details on why WebSphere Customer Center is the recognized leader in the transaction hub CDI market.
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