Founded in 1965, Red Dot produces and assembles products in Seattle, Wash.; Memphis, Tenn.; and the United Kingdom. The company wanted to improve competitiveness and enhance customer service. They wanted to empower management with more accurate and timely business data. Red Dot selected Oracle E-Business Suite applications over Microsoft to automate core business processes, improve productivity, and enhance customer service. They implemented Oracle Advanced Pricing to gain greater control over the pricing process, and deployed Oracle Release Management to automate the release and order management cycle, and manage and respond to exceptions - reducing cycle times and improving customer service.
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