| Publisher | Touchpaper Software | ||
|---|---|---|---|
| Format | Date added | 02 Sep 2008 | |
| Topics | Help Desk, Customer Support Services | ||
| Downloads | 108 | ||
As the subsidiary of Deutsche Post AG (German Post Office), Deutsche Post Customer Service Center GmbH offers various services in the area of customer communication and customer process management. At Einbeck, located in the Lower Saxony region of Germany, the organisation runs a 270-strong call centre with a hotline available to staff in all Post Offices throughout Germany. At Einbeck, the telephone rings about 4,000 times a day because a problem has occurred in a branch of the German Post Office. This could be a technical problem with the hardware or the booking system or it could concern expert questions about carriage and handling costs. From this location, technical as well as professional questions are answered with help from Touchpaper's HelpDesk system.
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