| Publisher | Touchpaper Software | ||
|---|---|---|---|
| Format | Date added | 02 Sep 2008 | |
| Topics | Help Desk, SLA, ITIL | ||
| Downloads | 223 | ||
Staffordshire County Council serves a local population of 800,000 people, employing more than 30,000 staff. The council's overall aim is to make Staffordshire an even better place to live, work, visit and invest and is responsible for all the major public services within the county. The goal of Staffordshire County Council's service desk function is to provide a fast and efficient IT support service to councillors, council staff and members as well as staff at schools across the county. It also aims to resolve as many incidents as possible during the first call. Touchpaper supports the service desk function of Staffordshire Learning Technologies (providing ICT services to schools) and corporate IT, covering every department, every councillor and every member of the council.
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