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A European Company Sought to Strengthen Its Relationship With an Existing IT Services Vendor in India, and Wanted a Second Opinion

PublisherValueNotes Database
Format HTMLDate added01 Dec 2006
Topics Data Mining - Analysis, Business Intelligence - Data Warehousing, Planning and Services
Downloads9

The client is a European company sourcing IT services from a vendor in India. To strengthen the relationship they wanted to buy equity in the vendor. Second opinion sought from an unbiased source based on ground research. ValueNotes research found the vendor highly competent and well regarded. Also found that the vendor had a relationship with another international services firm which was a possible conflict of interest. The client could bargain more effectively. They drafted legal provisions to eliminate possible future conflicts of interest.

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