| Publisher | Nouri Associates | ||
|---|---|---|---|
| Format | 34.3KB PDF | Date added | 01 Oct 2006 |
| Topics | Infrastructure Management, Online - Distance Education, ITIL | ||
| Downloads | 25 | ||
ITIL adoption is a culture change that requires different levels of education from awareness to in-depth training and certification for the entire staff. The challenge is to match the education rollout program to the adoption project plan. Delivering the right training at the right time also requires understanding the limitations on class size, number of staff being "Out of the office" at the same time, location of staff, managing who goes to what class and when, and managing training dollars, blended education programs are key to keeping everyone focused on the organization's objectives for a successful adoption. This paper discusses the hard and soft dollar benefits for organizations that want to optimize their training dollars by blending eLearning and instructor led curriculums.
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