A world leader in process automation, Yokogawa Engineering integrates manufacturing processes such as enterprise resource management and supply chain management and links them to back office systems. As manufacturing environments grew more complex and customers became more globally dispersed, Yokogawa needed to increase its engineering and support resources to maintain its high standards of service. To gain those resources without adding a lot of overhead, Yokogawa acquired a Microsoft Services Partner Advantage Business Solutions Plan. Through this offering Yokogawa gained a range of technology support services - including access to a designated Microsoft technical account manager, customized staff training, and global technical support for its customers.
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