Gates Corporation is a global manufacturer of industrial and automotive belts and hoses that employs more than 13,500 people. Its Novell infrastructure was expensive to maintain and did not provide the reliability, security, or interoperability to support the global communication and collaboration solution that Gates needed for responsive customer service. When Gates migrated from Novell to a Microsoft communication and collaboration solution, it saved more than U.S.$1 million in redundant support, licensing, and IT maintenance costs as well as 7,000 hours during deployment. Not only is Gates's collaboration infrastructure now cost-effective, but employees around the world are also working better together using remote access to e-mail, presence awareness, ad hoc live communications, and online workspaces.
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