| Publisher | Microsoft | ||
|---|---|---|---|
| Format | WORD | Date added | 08 Nov 2006 |
| Topics | Customer Support Services | ||
| Downloads | 21 | ||
Companies that operate in highly competitive fields face a distinct challenge: providing high-quality customer service while keeping costs under control. That was the case for Volvo Baumaschinen Osterreich GmbH, an Austria-based distributor of Volvo-branded construction equipment. The company's heavily customized, homegrown Customer Relationship Management (CRM) system was aging, which made finding and sharing customer information across the organization difficult and sometimes even led to customer-service issues. With Microsoft Certified Partner Unidienst GmbH, the company implemented Microsoft Dynamics CRM 3.0. This solution helps the company streamline business processes, increase sales efficiency, boost marketing efforts, and improve customer service levels.
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