End-user performance is critical to the success of the company. From transactions that employees need to keep the company running at top levels to customer interactions that will potentially impact the company's revenue, it is critical to monitor end-user transactions. With the addition of service-level obligations to the company's customers, as well as their customers, monitoring becomes required. Among the methods available to measure end-user availability and performance, synthetic and real response-time monitoring are two of the most effective methods. Which one is most important to the enterprise? Which will be the most effective? Both methods have benefits, and it is important to understand where each technology fits and how it can perform its best.
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