| Publisher | BMC Software | ||
|---|---|---|---|
| Format | 1.6MB PDF | Date added | 22 Jun 2006 |
| Topics | Infrastructure Management, Best Practices, ITIL | ||
| Downloads | 51 | ||
IT Information Library (ITIL) is rapidly becoming a de facto standard for best practice ITSM processes. Because of the complexity of the IT infrastructures and of the ITIL process framework itself, implementing ITIL is by no means a simple procedure. The resulting benefits, however, are well worth the effort, and include improved service delivery, lower cost, and perhaps most important, close alignment of IT with the business. To leverage the full benefit of ITIL implementation requires systems-based IT service management solutions that not only automate and integrate ITIL processes, but also operate based on business impact and priorities. The BMC Service Impact and Event Management Route to Value meets these requirements and helps organizations take a major step in their ITIL implementation.
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