The Internet has had a far-reaching impact on all companies, dramatically changing the way business is conducted globally. Through eBusiness, companies can engage directly with their customers and partners online and automate all external-facing processes with a range of self- service applications, including ordering, information gathering, quoting, guided configuration of products and services, creating service renewals, managing warranties, handling product and parts replenishment and developing on-line catalogs. Via eBusiness, companies can reach customers and partners through a wide variety of coordinated, customer-centric sales and service touch points - all at the speed of light. The ultimate result is competitive advantage.
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