The IT Evolution Model is meant to be used as a suggestive model for implementing the best practices for service management. The model should be used as a tool for starting a dialogue inside the IT organization to determine the current level of maturity and the desired stage of evolution. Each stage is characterized by a set of processes for delivering best practices, using both de facto standards such as ITIL, and customers' experience. Almost without exception, one stage must be completed successfully before the benefits of the next stage can be realized. The processes described in this model can be and should be modified the fit the exact needs of individual IT organizations.
Did you find this white paper useful?
10 out of 19 users found this white paper useful
Related white papers
Connecting international businesses securely
Globalisation, efficiency and responsiveness in an incresaingly regulatory environment
Harnessing technology for competitive advantage
The Leisure, Entertainment and Travel Services ICT transition.
PCI Compliance
The new reality for European retail companies
Stakeholders' management and collaboration
How to devise an effective communication strategy
The need for real-time communications in European logistics
Value-added services beyond transportation
e-booking and e-ticketing
How to achieve sustainable competitive advantage in the Leisure, Entertainment and Traval industry.
Live Webcast: Telecoms 2.0 - Where is telecoms heading?
Telecoms 2.0 - Where is telecoms heading? UK telecoms is at a crossroads. IT managers face new demands to enable flexible working, deliver converged networks and provide support for multiple applications...
