During the 1980s, IT was considered the panacea for achieving competitive advantage, and it was therefore suitably engulfed in funding. Today, IT is at the very heart of the business, and a company's survival may depend upon the reliability and flexibility of its IT architecture. Ironically, while IT continuity may be critical to the survival of the business and although inadequate IT deployment carries considerable business liability, there has been a parallel shift to reduce IT budgets. The pressure is on to do more with less - to provide more formal Service-Level Agreements (SLAs) with fewer dollars, fewer people, and less infrastructure.
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