Until recently the House Ear Institute (HEI) relied on a 10/100 Ethernet headquarters network that lacked the speed researchers needed to transfer files between offices and other research centers, resulting in bottle necks that hampered staff's productivity. In addition, the voicemail system integrated with the institute's legacy Nortel Meridian PBX system could not support increasing call volumes at the institute and clinics. At first, HEI considered upgrading its existing PBX system, but the option was cost-prohibitive. HEI evaluated product offerings - including the expertise to manage its entire implementation, from deployment to training - from numerous vendors, narrowing the field to 3Com, Cisco and Nortel.
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