This paper shows how one can modify the DisplayName field in Active Directory to use the LastName, FirstName format; this will then ensure that the Address Lists used by the users will be sorted by LastName. For some unknown reason Microsoft decided that it would be a good idea if the Global Address Lists where formatted to sort the objects by the Display Name field in Active Directory, this on its own is not a bad idea, however, the Display Name field in Active Directory takes the format of FirstName LastName and therefore when the users open the Address List in their mail client the recipients are sorted by First Name.
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