Air Products and Chemicals Inc. (APCI) has different processes in various areas of the world, and its ongoing attempt to converge and simplify these processes involves 19,900 employees in 30 countries. Leaders are now working to ensure those with similar jobs perform them in a similar way as a means to drive efficiency and effectiveness. APCI, a best-practice organization highlighted in the Best-practice Report "Business Process Management," recently shared with APQC how it gained a process focus.
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