Renegotiation offers a great opportunity for the client and service provider to "Get it right" for the future. Giving the proper attention to the process - through self-examination, building stakeholder consensus, empowerment of a strong negotiating team, engaging tier-one outsourcing advisors and outside counsel, and adopting a fact-based approach to negotiations - assures that it will be done correctly. The proof will be in the long-term results, which should include a refreshed relationship where governance processes operate effectively to continuously maintain alignment between the parties on the scope, performance and price/value of the services delivered.
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