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ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

PublisherEnterprise Management Associates
Format PDFDate added01 Sep 2006
Topics Help Desk, Infrastructure Management, Knowledge and Data Management, Customer Support Services, Security Management, Legal, Service Level Management, Cost Control - Risk Mgmt., Resources Mgmt., Strategic Planning, IT Reliability, SLA, Sarbanes-Oxley, ITIL, HIPAA, Gramm-Leach-Bliley Act, SEC Rule 17A-4
Downloads1926 popular

Over the past 18 months, ITIL's notion of the Configuration Management Database (CMDB) has caught on within the industry. In a nutshell, the CMDB provides a common trusted source for all IT data used by the business and holds significant promise as a central point for IT governance, asset management, inventory, change and configuration control, and as a core system for more effective service assurance.

While promising, the CMDB can also be puzzling and intimidating for enterprise IT professionals. The CMDB isn't a "thing" to buy. Rather, it is an enabler for data integration in support of superior process and organizational efficiencies. A successful CMDB initiative necessitates a new way of investing in, reconciling, and consolidating management investments and requires substantial cultural, political, and organizational change.

In this research report, Enterprise Management Associates (EMA):

  • Provides an introduction to ITIL's CMDB
  • Outlines the drivers for CMDB adoption
  • Addresses potential pitfalls on the road to successful CMDB implementation
  • Offers best-practices guidance to organizations undertaking a CMDB initiative

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