In order to issue MasterCard and Visa credit cards, Banco de Santa Fe must follow Argentina's strict Central Bank regulations, its own sophisticated business rules, and guidelines established by MasterCard and Visa. To comply with this web of regulations, the bank's back-office systems were integrated with numerous external data providers, and the bank employed several levels of manual review procedures before a issuing a card. Due to the complexity of the process, it typically took four weeks to complete an approval or rejection. During this waiting period, the bank did not have the capability to advise applicants on the status of their credit applications. To streamline and accelerate this complex, multi-partner process, Banco de Santa Fe deployed BEA's AquaLogic Business Service Interaction (AL BSI) software.
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