Microsoft is successful partly due to its highly collaborative, team-oriented environment where information and ideas can flow rapidly. Communication occurs through instant messaging, telephone, e-mail, or Web conferencing, depending on the level of richness and interaction required. Microsoft depends on a communications infrastructure using Microsoft Exchange Server, Microsoft Office Live Communications Server, Microsoft Office Live Meeting, Microsoft Office Outlook, and Microsoft Office Communicator to enable employees to determine who is available at any time and then instantly contact them. These products work together in a unified communications strategy that has enabled cost reductions and process improvements that are saving Microsoft more than U.S.$125 million annually.
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