As voice, video, and data networks converge into a single user experience, more organizations are seeing the value in deploying IP-based unified communications solutions. These solutions integrate telephony, unified messaging, voicemail, customer contact solutions, audio and video capabilities, rich-media conferencing, and presence and mobility solutions with business processes. However, as with any emerging technology, myths have evolved about the use, value, and effectiveness of unified communications. This paper looks at the most common myths—and the facts—and provides information that can help you make an intelligent decision about deploying a converged network and unified communications solution.
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