Few years ago, Integral Solutions Corporation (ISC) in Redwood City, California, set out to tackle what their engineers admit was a rather bold plan. The company wanted to develop a Web-based customer support solution with high-end functionality comparable to the best available - and sell it at one-fifth the price. They wanted an application so quick and reliable that it could be installed in minutes and deployed in days, and yet they wanted something thoroughly customizable, both through the Web (look and feel), and with a completely exposed API (for functionality). When ISC used Perl - and nothing but Perl - for an enterprise class help-desk application called SupportWizard, they provided an extraordinary illustration.
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