| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 05 Sep 2006 | |
| Topics | Scalability | ||
| Downloads | 17 | ||
As larger U.S. and international corporations entrust Jamaican call center outsourcer, eServices Group, with the vital responsibility of speaking with their customers for everything from VCR troubleshooting to verifying health coverage, the underlying telecommunications have taken on greater importance. They have to be sophisticated, flexible and reliable, because the quality of each call is a reflection not only on the company for which the inquiry is being made, but also on e-Services Group, the organization responsible for making that call as quick, efficient and informative as possible. For this reason e-Services, with operations in Montego Bay and Kingston, turned to Avaya and its renowned IPT Contact Center Solutions.
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