| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 05 Sep 2006 | |
| Topics | Customer Support Services, VoIP - IP Telephony | ||
| Downloads | 88 | ||
One of the world's great cruise companies, Carnival UK, realised that its contact centres were in need of a technology overhaul when it came to: keeping up with growing customer demands, limited call distribution, difficulties in managing peaks in call demand and a high total cost of ownership were all undermining the company's ability to deliver seamless, high quality service. The company deploys next generation Avaya MultiVantage Communications Applications across multiple sites, deliver around-the-clock business continuity that eliminates risk and drives down costs, provides a highly satisfying customer service experience and brand differentiation.
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