| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 05 Sep 2006 | |
| Topics | Scalability, Directory Services | ||
| Downloads | 24 | ||
When 118UK, a division of Conduit Enterprises, was awarded a license to provide directory enquiry services in the newly-deregulated UK market through the brand 11 88 88, it needed a solution with scalability, resilience and low total cost of ownership. The company wanted to create an automated, next-generation contact centre environment to manage directory enquiry services. The company Implemented a next-generation Contact Centre Solution with Avaya MultiVantage Communications Applications for more than 1,500 directory enquiry service agents, the solution included three automated applications covering personal agent greeting, call completion and automatic number release.
Did you find this white paper useful?
21 out of 50 users found this white paper useful
Related white papers
NHS EMIS - Intel? Xeon? processors Transform National Healthcare Supplier's Data CentreNHS EMIS - Intel? Xeon? processors Transform National Healthcare Supplier's Data Centre
EMIS is the UK's leading IT supplier in primary healthcare. As the market segment leader for general practice systems, it is widely acknowledged as being at the forefront of medical...
Case Study: Federal Home Loan Bank of Chicago
The twelve Federal Home Loan Banks (FHLBs) are government-sponsored enterprises that provide economical housing finance to over 8,000 member/customer commercial banks, savings institutions, credit unions and insurance companies throughout the...
Dell Delivers Innovative Mobile at Saint Cecilia's Wandsworth Church of England School
Saint Cecilia's was a new school that wanted to place ICT at the core of students and teachers' academic lives. But it wanted a unique learning environment that would increase...
HP Powers Financial Powerhouse: Raymond James Financial Experiences Growth, Agility Using Family of HP Servers
Founded in 1962, Raymond James Financial is now one of the largest financial services firms in the United States. At Raymond James Financial, IT has long played a critical role...
Software Maker Innovates on Project Management Solution Using Software + Services Approach
ActionThis provides project management solutions to companies worldwide. The Wellington, New Zealand - based company is a division of Intergen, a Microsoft Gold Certified Partner with more than 200 employees....
Designing High-Performance Scalable Web Applications
As a Managed Service Provider (MSP), Loudcloud is committed to providing a scalable, secure environment for our customers. Building a reliable web site architecture requires best practices at both the...
Architecting Your BlackBerry Enterprise Solution V4.0 Deployment for Performance and Scalability
When wirelessly extending your messaging system and enterprise applications to your mobile workforce, it is important to have confidence that your system will deliver solid performance and scale with your...
