| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 05 Sep 2006 | |
| Topics | VoIP - IP Telephony | ||
| Downloads | 16 | ||
With a history of innovation and a growing customer base, the Bank of the Philippine Islands (BPI) needed to increase operational efficiency, minimize costs, develop new income-generating products and services, upgrade its communications infrastructure and combine disparate systems the easiest way possible. BPI turned to Avaya, "The undisputed contact centre and IP telephony leader in the Philippines," to achieve its vision of creating a fully integrated multi-media contact centre grounded in Customer Relationship Management (CRM). The Computer Telephony Integration (CTI) platforms had to work seamlessly and effectively with the Siebel CRM software.
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