| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 05 Sep 2006 | |
| Topics | VoIP - IP Telephony | ||
| Downloads | 38 | ||
Nissen Company Ltd is a well-known direct marketing (mail-order, door-to-door, exhibition sales) corporation, founded in 1970. Its strength is not in its longevity but in retaining existing customers and acquiring new ones. The company wanted to optimize business resources, to increase competitive advantage and customer satisfaction, and to create an IP telephony-based virtual contact center that centrally manages all locations. Highly reliable and scalable Avaya IP telephony solutions help Nissen to centrally manage its virtual contact center operation and enable real-time adaptation to changing business needs.
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