As the nation's largest Medicaid managed care organization, AmeriHealth Mercy has the awesome responsibility of serving more than one million members in four states. Critical to meeting the healthcare needs of patients is the ability for AmeriHealth Mercy's 1,500 employees to provide accurate, up-to-date member eligibility and coverage information as quickly as possible and at any hour of the day or night - and to do it cost effectively. When AmeriHealth Mercy decided to expand its self-service capabilities in order to reduce costs and improve access to information for patients and healthcare providers, the company turned to Avaya and the advanced capabilities of the Avaya Interactive Response system.
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