| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 05 Sep 2006 | |
| Topics | Cost Control - Risk Mgmt. | ||
| Downloads | 8 | ||
The Health Services Foundation needed an efficient system for collecting on the numerous outstanding patient accounts with small balances. The process of collecting on these accounts often entailed multiple patient contacts and was costing the organization more than the amount owed. The Foundation used the Avaya Contact Center Solution to create a virtual collection campaign to proactively contact low-balance accounts and offer the self-service ability to pay via credit card over the phone. In addition, Avaya Interactive Response handles all incoming calls regarding account status or balance, reducing the amount of time-consuming agent interactions.
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