| Publisher | Avaya | ||
|---|---|---|---|
| Format | Date added | 05 Sep 2006 | |
| Topics | Customer Support Services | ||
| Downloads | 51 | ||
Headsets.com has been providing headset solutions since 1997, and specializes in the sale and support of headsets, headphones and conference telephones to businesses nationwide. The company was facing the challenge to answer 98 percent of all incoming calls with an available customer service representative, and link all office locations on one phone system. The company selected Avaya IP Office, IP 403 and Small Office Edition, Compact Contact Center (CCC).
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