Outsourcing is about relationships. Relationships are about trust. The key to successful outsourcing is a quality relationship built on open communication, teamwork, and mutual commitment to a common goal. Sounds simple. Yet why are so many outsourcing deals so clearly unsatisfying? This white paper examines some of the dynamics driving relationships in today's outsourcing environment, and how they affect client organizations and vendors. The author focuses specifically on how to use communication to build a positive relationship, how to use communication techniques to recognize and address common pitfalls of outsourcing, and considerations involved in determining whether to salvage or terminate a troubled outsourcing relationship.
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