When communications is intelligent, it is not only more efficient, but also much more effective. Intelligent Communications is the seamless connection of communications applications and business applications. This gives workers, customers, and business processes the ability to be linked, over any network, to the right person, at the right time, by the right medium - voice, text and video. Several interrelated trends have made 2005 "The tipping point" for this new era of Intelligent Communications. Broadband is widely available, piped to end users by both wired and wireless IP networks. Web services - key to integration in the world of data - now enable next-generation telephony that combines voice and data applications.
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