Voice over Internet Protocol (VoIP) is transforming corporate and consumer communications today. Service providers have invested in VoIP for years and are starting to see a noticeable ramp in VoIP subscribers, while a significant percentage of enterprises have now deployed some VoIP in their networks, at least in a pilot phase. These deployments are confirming the business drivers for VoIP - strategic convergence around IP networks for cost economies, and increased productivity based on the flexibility and feature-richness of IP telephony solutions. This paper provides an overview of the state of VoIP deployment and management today, and the need for a comprehensive, multi-faceted VoIP management strategy.
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