This paper addresses the problem of formalizing Service Level Specifications (SLSs) as a first step to simplify and automate the configuration and management of multiservice IP networks. A formal representation of SLSs will allow their automatic validation and processing, fostering the dynamic negotiation of SLSs and the interoperability among service management entities. In this way, taking advantage of XML extensibility and portability, a Schema is presented describing XML SLSs sections and their contents. In addition, an XML validator tool was built to check if SLSs are correctly specified. An XML SLS for an IP telephony service is used to exemplify this proposal expressiveness.
Related white papers
Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative...
Momentum Webcast: Determining the Value of Software Assurance Renewal for Your Organization (Level 100)
This webcast is designed for growing and mid-sized organizations that have a Microsoft Software Assurance (SA) agreement through the Open Business, Open Value, Select, or Enterprise Agreement (EA) programs. The...
White Papers: Service Level Management Buyer's Guide - 2nd Edition
HP OpenView's comprehensive service level management solution is a modular offering, allowing the customer to pick and choose the SLM elements desired, and allows for easy extension. The solution consists...
CA Announces the Availability of JAWS Workload Service Manager for Unicenter AutoSys Job Management
Constrained resources, expanding business processes, increased cross-platform dependencies and the inability to predict disruptions are making it more difficult for growing data center operations to fulfill their service level agreements....
Creating Performance-based SAN SLAs
Storage Area Networks (SANs) play an increasingly critical role in application performance and the function of information throughout an enterprise. More-and-more, organizations are looking to service level agreements (SLAs) as...
Wait-Time Analysis: A New Best Practice for Performance Management
Wait-Time analysis is a new approach to application and database performance improvement that allows users to make tuning decisions based on optimal service impact. Using the principles of Wait-Time analysis...
Leading Service Providers Adopt Cisco Info Center to Manage Network Uptime and Service Availability
21ViaNet, TManage, and ZoomTown.com have all selected Cisco Info Center (CIC) as their network monitoring platform for the services they deliver to business and communications communities. Based on Micromuse's Netcool...

