The Commonwealth Bank found that its previous Draft Incident Management System (DIMS) was unable to cope with the thousands of drafts - international financial transfers - generated by the bank each week. The database was unstable, slow, unsupported with no provision for disaster recovery. Branches used inefficient and time-consuming paper-based forms to generate draft incident enquiries. IBM Business Partner Mercury Solutions Centre rebuilt DIMS using IBM Lotus Domino. The system integrates with the bank's existing IBM Lotus Notes environment and an IBM eServer iSeries server provides stable hosting infrastructure for the system. Mercury also worked with the bank to re-engineer the draft incident enquiries process, transforming it into an efficient and streamlined process.
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