| Publisher | Thomson | ||
|---|---|---|---|
| Format | HTML | Date added | 02 Jan 2007 |
| Topics | Video Conferencing, Disaster Recovery, High Availability | ||
| Downloads | 33 | ||
The result of a merger between Boston Edison and Commonwealth Energy System, NSTAR was established in 1999. At the time of the merger, they acquired two different ways to conference: managing an in-house system and outsourcing to a provider, which proved duplicative and counter-productive for NSTAR. The company emphasizes its disaster response time to customers all over the Boston area, which means maintaining a balanced and well-understood line of communication among its field workers and employees. NSTAR wanted a reliable solution with solid historical uptime data, reliability and ease of management. Having owned a Voyant conferencing system for the last 15 years, the organization decided to upgrade to ReadiVoice, Voyant's reservation-less conferencing solution.
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