Meeting service-level targets is essential for any IT organization. But for Application Service Providers (ASPs) who bet their businesses on providing uninterrupted services, it can mean the difference between success and failure. As a result, Ornis, one of France's leading ASPs, is breaking new ground in its approach to Service-Level Agreements (SLAs). The company wanted to gain greater market share through the delivery of value-added services while reducing costs. Ornis reviewed solutions from several vendors and selected IBM IT Service Management software.
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