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Network management Toolkit

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Reputation-Based Service Level Agreements for Web Services

PublisherEcole Polytechnique Federale de Lausanne
Format195.1KB PDFDate added09 Nov 2005
Topics Quality of Service, SLA
Downloads37

Most web services need to be contracted through service level agreements that typically specify a certain Quality of Service (QoS) in return for a certain price. The authors propose a new form of service level agreement where the price is determined by the QoS actually delivered and show that such agreements make it optimal for the service provider to deliver the service at the promised quality. To allow efficient monitoring of the actual QoS, the authors introduce a reputation mechanism. A scoring rule makes it optimal for the users of a service to correctly report the QoS they observed. Thus, the authors obtain a practical scheme for service-level agreements that makes it uninteresting for providers to deviate from their best effort.

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