| Publisher | Ecole Polytechnique Federale de Lausanne | ||
|---|---|---|---|
| Format | 195.1KB PDF | Date added | 09 Nov 2005 |
| Topics | Quality of Service, SLA | ||
| Downloads | 38 | ||
Most web services need to be contracted through service level agreements that typically specify a certain Quality of Service (QoS) in return for a certain price. The authors propose a new form of service level agreement where the price is determined by the QoS actually delivered and show that such agreements make it optimal for the service provider to deliver the service at the promised quality. To allow efficient monitoring of the actual QoS, the authors introduce a reputation mechanism. A scoring rule makes it optimal for the users of a service to correctly report the QoS they observed. Thus, the authors obtain a practical scheme for service-level agreements that makes it uninteresting for providers to deviate from their best effort.
Did you find this white paper useful?
23 out of 50 users found this white paper useful
Related white papers
Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful...
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance...
Dell-Customized Mobility Solutions
The marketplace is overflowing with a multitude of mobility options for businesses of all types and sizes. From notebooks, netbooks, and handheld computers to WiFi, smartphones, and mobile broadband, there...
10 Steps to Control Wireless Costs Through Consumption Management
In the telecom and data communications environment, the challenge is to strike the right balance between understanding corporate usage trends and adopting new technologies that can make the organization more...
High-Performance Cloud Computing: A View of Scientific Applications
Scientific computing often requires the availability of a massive number of computers for performing large scale experiments. Traditionally, these needs have been addressed by using high-performance computing solutions and installed...
Collaborative QoS-Information Sharing for Mobile Service Users: A Web 2.0 Business Model Proposal
Mobile Service Providers (MoSPs) emerge, propelled by ubiquitous availability of mobile devices and wireless communication infrastructures. MoSPs' customers satisfaction and consequently their revenues, largely depend on the Quality of Service...
Sybase - Taking a Strategic Approach to Enterprise Mobility
Learn how to deploy a mobility solution that allows you to manage, analyze, and deliver data to anyone, anytime. And learn how to select a solution that will boost productivity,...
