| Publisher | SAS Institute | ||
|---|---|---|---|
| Format | HTML | Date added | 10 Aug 2006 |
| Topics | Cost Control - Risk Mgmt., Infrastructure Management | ||
| Downloads | 7 | ||
The relationship between the supplier of IT services to a major UK Utility and its client was becoming more and more fraught. IT managers' time was increasingly dominated by negotiations over budgets for IT staff and estimates of time for additional work. Both parties approached negotiations believing the other to be at fault. An exhausting, frustrating and time consuming process resulted that left all parties dissatisfied with the end result. With the information to hand no-one really knew whether the resources agreed would meet the likely demand for IT services in the future and whether they would represent good value for money. However, within four months both sides had a clear understanding of the costs of the activities that made up each of the key services.
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