| Publisher | Hewlett Packard | ||
|---|---|---|---|
| Format | Date added | 09 Aug 2006 | |
| Topics | Disaster Recovery | ||
| Downloads | 11 | ||
Royal & SunAlliance is the UK arm of the international Royal SunAlliance Insurance Group, it provides insurance products in over 130 countries. The company's UK operation uses around 50 HP 9000 servers, of different models. The older servers are constantly being upgraded to new models. The company needs to ensure that all support contracts are being up dated. They have to oversee all support contracts for all systems; Just keeping track of the paperwork is confusing. The contracts run to 140 pages with a further 43 pages of disaster recovery contracts. The company use HP's Support Contract Assistant (SCA) to manage this task. Support Contract Assistant is an online Web-based aid to managing support contracts.
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