| Publisher | InsightETE | ||
|---|---|---|---|
| Format | Date added | 09 Aug 2006 | |
| Topics | SLA, Infrastructure Management, Service Level Management | ||
| Downloads | 26 | ||
Sterling Commerce was facing couple of problems. When time sensitive e-commerce or EDI data was unable to be delivered to trading partners by Sterling's customers, Sterling was alerted to the problem via SCMP, the "Screaming Customer Management Protocol." In addition, both Sterling and it's customers often had contractual Service Level Agreements (SLAs) guaranteeing availability and response time. Customers depended on the Sterling Information Broker (SIB) to deliver their critical purchase orders, shipment notices, and acknowledgements to their trading partners. When the SIB system was unavailable or performing sluggish, both Sterling and its customers often incurred financial penalties for missed SLAs. InsightETE provided a solution, not only resolving Sterling Commerce's business problems but also providing a competitive advantage.
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