| Publisher | University of Chicago | ||
|---|---|---|---|
| Format | 85.6KB PDF | Date added | 27 Jun 2004 |
| Topics | SLA, Infrastructure Management, Service Level Management | ||
| Downloads | 5 | ||
In large-scale, distributed systems such as Grids, an agreement between a client and a service provider specifies service level objectives both as expressions of client requirements and as provider assurances. Ideally, these objectives are expressed in a high-level service or application specific manner rather than requiring clients to detail the necessary resources. Resource providers on the other hand, expect low-level, resource specific performance criteria that are uniform across applications and can easily be interpreted and provisioned. This paper presents a framework for grid service management that addresses this gap between high-level specification of client performance objectives and existing resource management infrastructure.
Related white papers
Stadtwerke Muenchen Controls Cost Through Monitoring
About the organization: Stadtwerke Muenchen is Germany's leading municipal business and serves over one million residents of Munich, Germany. The challenge was to ensure reliable, continuous high performance of systems...
eCommerce Solutions: Winning Market Position Through IT Partnerships
The CBA CommSec and IT&e partnership is unique in Australia - as a fully outsourced service. The "CommSec" site was to provide a functional and cost effective solution not bound...
Infineon Improves Efficiencies and Lowers Costs With Remedy
Infineon Technologies designs, builds, and markets advanced semiconductor solutions and services. Prior to deploying the Remedy applications, Infineon's IT organization did not have a consolidated approach to tracking and managing...
J. Paul Getty Museum Re-Architects Technology to Enhance Visitors' Experience
J. Paul Getty Museum is an operating program of the J. Paul Getty Trust. The lack of integration in separate systems was confusing for visitors. Additionally, the Getty wanted an...
Optimizing IT - Linde Gas and Mercury
Linde Gas AG is listed in the DAX index of Germany's 30 top blue-chip companies. In the past, the industrial gas producer's platform administrators had only used the Transport Management...
Ensuring Data Quality of Service in UMTS Networks
There is ever-increasing pressure on Wireless Service Providers to grow their average revenue per user (ARPU) whilst decreasing their operating costs. These contradictory objectives can only be achieved through radical...
Defining, Modeling & Costing IT Services: Integrating Service Level, Configuration & Financial Management Processes
This paper will examine the fundamental steps for defining IT services, modeling IT services in a Configuration Management Database (CMDB) and developing service based IT costing models. These activities are...

