The authors consider some implications of non-linear feedback, due to policy combinatorics, on policy-based management of net-worked services. The authors pay special attention to the case where the monitoring of certain aspects of Service Level Agreements is used to alter future policy dynamically, according to a control feedback scheme. Using two simple models, the authors show that non-linear policies are generally unstable to service provision, i.e. provide no reliable service levels (QoS). Hence the authors conclude that automated control by policy-rule combinatorics can damage quality of service goals.
Related white papers
Achieving a Cultural Revolution
The Service Support and Service Delivery ITIL publications refer to "service culture" as one in which the entire organization embraces the concept of service and customer care, where the satisfaction...
Event and Service Impact Management: Managing IT for the Business
Gain valuable insight on managing complex IT environments from the Meta Group. Learn how to better assess service problems and understand how your business is impacted when failures do occur....
24*7 Data Center Support for a Manufacturing Company
The client is the world's largest manufacturer of disk drives, magnetic discs & read-write heads and a leader in storage area network (SAN) solutions and server appliances. The customer required...
Service Level Agreement for Security Services
This paper is a service level agreement for security services. A service level agreement (SLA) defines the services, primary jobs, responsibilities of each agency/group, the methods for delivery of support...
SLA Management
A service level agreement (SLA) is a contract between a service provider and a customer. Here the service provider may be an Internet service provider, a telecommunications carrier, or any...
Amdocs Case Study: Georgia-Pacific
In 1995, Georgia-Pacific had a 60,000-person, multi-national, multi-location workforce and an IT management operation with 11 separate and inefficient 'island' systems. A review of its IT support function revealed infrastructure...
CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client
CGI Group Inc. is one of the largest IT and business process service firms in North America. The company wanted to improve process for resolving application problems for CGI's top...


