| Publisher | MITRE | ||
|---|---|---|---|
| Format | 556.0KB PDF | Date added | 31 May 2006 |
| Topics | SLA, Service Level Management, Quality of Service | ||
| Downloads | 43 | ||
The SLA is an essential tool for delivering mission critical networking services over a Global Information Grid (GIG) network infrastructure that will be designed and operated by many different entities. The GIG integrates Network Service Domains (NSD) created by many acquisition programs. Each NSD will be operated by a NSP. Some NSPs will operate more than one NSD. This paper provides recommendations for implementing SLAs, creating SLA processes and roles, and selecting SLA metrics to be used by Global Information Grid (GIG) User Communities and Network Service Providers. SLAs define the performance metrics, obligations and financial relationships between User Communities and Network Service Providers (NSP), and between cooperating NSPs.
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